winbet bd Privacy Policy

1.1 Information Provided at Registration

When you open an account at winbet bd, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)
• National ID or passport number (for account verification purposes)
• Current address

1.2 Financial Information

During deposit and withdrawal processes we record transaction-related information. This includes details of transactions made via bKash, Nagad, Rocket, Upay or bank transfer — such as amount, date and payment method identifiers. We do not store full bank account numbers or card numbers directly.

1.3 Automatically Collected Information

When you access the site, our systems automatically collect the following information:

• IP address and device identifier information
• Browser type, language settings and operating system
• Pages visited, session length and click patterns
• Referral URL (how you arrived at the site)
• Applicable data from cookies and local storage

1.4 Information Provided During Support

When you contact our support team via live chat or email, records of those conversations may be retained. This information is used to improve service quality and to resolve disputes.

2.1 Primary Purposes

winbet bd uses your information for the following reasons:

• To create, verify and manage your account
• To process financial transactions such as deposits and withdrawals
• To activate bonuses and promotional offers
• To provide 24/7 customer support (via live chat and email)
• To maintain platform security and detect fraudulent activity
• To meet applicable legal obligations

2.2 Responsible Gaming

We analyse your gaming activity data to identify risky behaviour early and to provide support where needed. As part of winbet bd's Responsible Gaming programme, we use this information to help players maintain healthy gaming habits.

2.3 Communications and Marketing

With your consent, we may send you emails or SMS messages about new promotions, offers or service updates. You can unsubscribe from these communications at any time — by using the unsubscribe link in the message or by contacting our support team.

3.1 Service Partners

To run our services smoothly, we share necessary information with certain trusted third parties. These include:

• Payment processors — bKash, Nagad, Rocket, Upay and banks
• Game provider technology companies (only information necessary to operate the service)
• Fraud prevention and identity verification services
• Technical infrastructure and data hosting providers

All these partners work with us under strict confidentiality agreements and may not use the information they receive for their own purposes.

3.2 Legal Obligations

In the following circumstances we may be required to share information with relevant authorities:

• To comply with court orders or valid legal demands
• To assist in investigations into money laundering or other financial crimes
• When urgently necessary to protect platform assets or users

Beyond legal obligations, we never share your information with third parties without your permission.

3.3 Business Restructuring

In the event of a merger, acquisition or sale of assets, user information may be transferred. Should this occur, the new party will be bound by this privacy policy and you will be given notice before any changes take effect.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. winbet bd uses cookies for the following purposes:

• Essential cookies: To keep login sessions active, manage security tokens and maintain core services.
• Functional cookies: To remember your language preference, display settings and other customisations.
• Analytics cookies: To understand which parts of the site are visited most and to improve the user experience.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some core site functions — such as login and payment — to stop working correctly.

5.1 Technical Safeguards

winbet bd uses industry-standard technologies to protect your information:

• SSL (Secure Sockets Layer) encryption — secures data transferred between your browser and our servers
• Password hashing — your password is never stored in plain text
• Firewalls and intrusion detection systems
• Regular security reviews and testing
• Access to sensitive data is restricted to authorised staff only

5.2 OTP Verification

To enhance security, we use OTP (One-Time Password) verification for important actions — such as logging in from a new device, changing a password and large withdrawal requests. The OTP is sent to your registered mobile number or email.

5.3 Response to a Data Breach

If a security breach occurs and we believe it may have affected your information, we will notify you within a reasonable time. You will be provided with information about the nature of the breach, its potential impact and what steps you should take.

6.1 General Retention Period

We retain your information only for as long as necessary:

• Active account data is retained for as long as the account remains active.
• Transaction records are kept for a set period as required by financial regulatory requirements.
• Even after an account is closed, some information may be retained for a set period due to legal obligations.

6.2 After Account Closure

When you request account closure, we will begin the process of securely deleting or anonymising your information. However, some information may need to be retained for a further period due to legal obligations, ongoing disputes or pending transactions. For more details, see our FAQ section.

7.1 Data Access and Correction

You have the right to view and correct the information stored in your account. General updates (such as email or address) can be made directly from your account settings. Changes to identity-verification information will require assistance from our support team.

7.2 Data Deletion Request

You may request that your personal information be deleted. Please note that if there are legal obligations or ongoing transactions, it may not be possible to delete all information immediately. Send such requests to our support email.

7.3 Withdrawing from Marketing Communications

To stop receiving promotional emails or SMS messages, you can:

1. Click the unsubscribe link in any promotional message, or
2. Make a direct request via our live chat or email.

Opting out of marketing communications will not affect messages related to account security, transactions or essential services.

7.4 Filing a Complaint

If you have any concerns about how your information is handled, please contact our support team first. We are committed to responding to your complaint within a reasonable time.

winbet bd strictly follows a 21+ age policy. No one under the age of 21 is permitted to open an account or use our platform in any way. We verify age at registration, and if a user is found to be under 21, their account will be closed and the associated information will be deleted.

We never knowingly collect or store information from minors. If you believe a minor is using our site, please notify our support team immediately.

We may update this privacy policy from time to time. If significant changes are made, we will notify you by one or more of the following means:

• A notice will be sent to your registered email address
• A notification will be displayed when you access the site
• The "Last Updated" date at the top of this page will change

Continued use of the site after a policy change means you agree to the updated policy. For significant changes, your explicit consent may be sought.